Shipping policy
Welcome to LayRay Store. We are committed to delivering your order quickly, safely, and efficiently throughout the United States.
Shipping Locations
We currently ship within the United States. International shipping may be available for selected products.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time
Estimated shipping times within the USA:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Delivery times may vary depending on carrier delays, weather conditions, holidays, or high order volume.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer:
- Free standard shipping on qualifying orders
- Promotional shipping discounts during special sales events
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and carrier information.
Incorrect Address Information
Please ensure your shipping address is accurate before completing your order. LayRay Store is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by customers.
Lost or Delayed Packages
If your package is significantly delayed or marked as delivered but not received, please contact the shipping carrier first. If additional assistance is needed, contact our support team.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and work toward a replacement or resolution.
International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Contact Us
For shipping-related questions, please contact:
LayRay Store Support
Email: support@layray.store
Website: LayRay Store